To make an online purchase

For each item you wish to purchase, simply add the item to your shopping cart whilst you are viewing it, specifying how many of the item you would like. At any stage in the shopping process, you can go to your cart and review what you have gathered, change item quantities, decide to remove something from your cart, as you wish. Delivery charges are based on the weight of the items purchased and will be shown next to the total price of the goods in your cart. When you are ready, select the checkout option, select your prefered shipment and payment methods and provide your payment details. Our payment providers Sumup and Paypal accept Visa, Mastercard, Switch, Solo, Delta, Electron, Visa Debit for on-line purchases if you do not receive an order number this means the transaction has not been made and the order can not be fulfilled, please contact us if this arises and we will contact our payment provider(s) and rase a case. Please note we do not add a transaction fee for your use of any of these payment methods. 

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Credit and Debit Card Security

All card details are handled securely and in full compliance with the payment card industry’s data security standard by our Payment providers Sumup and Paypal. All card security details are protected carefully whilst within our payment providers control, no card security details are ever allowed out of our control, no card security details are retained beyond the time needed to effect your payment, and any card security details that might have been written down as we process your payment will be shredded promptly. We provide each customer with the customer copy of the payment receipt and retain the merchant copy, as we are required to do by the payment card industry, in case there are any questions relating to the payment transaction. The merchant copy does not include any details that would compromise the security of your credit or debit card.

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Delivery commitment

We aim to dispatch all goods purchased either the same or next business day. We aim to use recycled packaging where possible, and reduce our plastic use.  Please allow a reasonable amount of time for your goods to arrive once dispatched according to the delivery method you have selected. If you do not receive your goods within the expected period, please contact us and we will endeavour to locate your goods. Whilst we use only reliable shippers to convey goods to customers, occasionally goods can get delayed or misplaced by the shipper. If any goods are lost by the shipper we can replace your products for you only if Signed For was selected at checkout. If you do not pay for Signed for Delivery with your purchase, we cannot be held responsible for lost items in the post because we cannot ourselves receive compensation. Due to Parcels going missing at Business and Retail Premises we longer accept responsibility for Signed For 1st or 2nd class delivery when the address is a Business/Retail address.

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Returns & Refunds Policy

At IDS Camping & Leisure, we want you to be happy with your purchase. If you change your mind, receive an item that is damaged or faulty, or experience a problem with your order, please contact us and we will do our best to help.

This policy applies to purchases made directly from IDS Camping & Leisure and does not affect your statutory rights.

Change of Mind – Online Orders

If you are a consumer purchasing online, you  have the right to cancel your order within 14 days of receiving your goods, in accordance with the Consumer Contracts Regulations 2013.

You then have a further 14 days from notifying us of your cancellation to return the goods.

To exercise your right to cancel, please contact us within the cancellation period and provide your name, order number and details of the item(s) you wish to return. If we have not received the Items after 14 days of notification including courier and tracking number, we will no longer refund for the item. in accordance with Consumer Contract Regulations 2013

Condition of Returned Items

You may inspect an item as you reasonably would in a shop to establish its nature, characteristics and functionality.

Returned items should, wherever possible, be:

• Complete and with all supplied parts and accessories

• In a clean and resaleable condition

• Returned with their original packaging, instructions and documentation where available

You are responsible for taking reasonable care of goods while they are in your possession.

If an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and functionality, and this has reduced its value, we may make an appropriate deduction from the refund as permitted by law.

Opening the packaging does not automatically prevent you from returning an item.

Return Postage for Change-of-Mind Returns

Unless otherwise stated, customers are responsible for the cost of returning unwanted items to us.

We strongly recommend using an appropriate tracked or insured delivery service and retaining proof of postage until your return has been processed.

Please package returned goods securely, as you may be responsible for the goods until they are received by us.

Faulty, Damaged or Incorrect Goods

If your item arrives damaged, is faulty, is not as described, or you receive the wrong product, please contact us as soon as possible.

Where goods do not conform to the contract, your rights are protected by the Consumer Rights Act 2015.

Depending on the circumstances and how long you have owned the product, you may be entitled to a refund, repair or replacement.

Where goods are faulty, damaged or incorrect, IDS Camping & Leisure will cover reasonable return costs where we are legally responsible for the return. Please contact us before arranging the return so that we can advise you of the appropriate procedure.

We may request photographs or other information to help us understand the problem and resolve your issue quickly. This does not affect your statutory rights.

Items Damaged in Transit

If your parcel appears damaged when it arrives, please inspect the contents as soon as reasonably possible.

If you discover transit damage, contact us promptly with your order details and, where possible, photographs of the packaging and damaged item. This helps us investigate the issue with the delivery company and arrange the appropriate solution.

Refunds

Once a return has been received and checked, we will process any refund that is due.

For a valid cancellation of the entire order under your statutory cancellation rights, we will refund the price paid for the goods and the standard outbound delivery charge, where applicable.

If you selected a more expensive delivery service than our standard delivery option, we are not required to refund the additional delivery cost.

Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.

We will make refunds within the time limits required by applicable UK consumer law.

Exchanges

If you would like a different size, model or product, please contact us.

Where possible, we will be happy to help arrange an exchange. Any difference in price and applicable delivery costs may need to be paid or refunded.

Your statutory rights remain unaffected.

Items That Cannot Normally Be Returned for Change of Mind

Certain products may be excluded from the statutory right to cancel where an exemption under UK consumer law applies. These can include:

• Goods made to your specifications or clearly personalised

• Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed

• Other products specifically exempt from cancellation rights under applicable consumer legislation

Any exclusion from change-of-mind cancellation rights does not remove your rights if the goods are faulty, damaged, misdescribed or otherwise do not conform to the contract.

Used Camping, Caravan & Motorhome Products

We understand that some products need to be examined to determine whether they are suitable.

However, customers should not use products beyond what would reasonably be permitted when examining them in a shop if they intend to exercise their change-of-mind cancellation rights.

For example, where an awning, tent, electrical accessory, appliance or other leisure product has been extensively used, fitted, marked, soiled or damaged, we may be entitled to reduce the refund to reflect any loss in value resulting from unnecessary handling.

This does not affect your rights where a product is faulty.

Electrical & Installed Products

Please check compatibility and suitability before permanently installing or modifying electrical, gas, water-system or vehicle-specific products.

Where an item is faulty, your statutory rights continue to apply regardless of this section.

We recommend that products requiring specialist installation are installed by a suitably competent person and in accordance with the manufacturer's instructions.

Manufacturer Warranties

Some products are supplied with a manufacturer's warranty.

A manufacturer's warranty is provided in addition to your statutory consumer rights and does not replace or restrict the rights you have against IDS Camping & Leisure as the retailer.

If you experience a problem with a product, please contact us and we will advise you on the appropriate next step.

How to Request a Return

Before returning an item, please contact IDS Camping & Leisure with:

• Your name

• Order number

• Product you wish to return

• Reason for the return

• Photographs where the product is damaged or faulty, if available

We will then provide you with the appropriate return instructions.

Please do not return goods without including sufficient information for us to identify your order.

Your Statutory Rights

Nothing in this Returns & Refunds Policy is intended to exclude, restrict or limit your statutory rights.

Your rights may include protections under the Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

IDS Camping & Leisure
Anyone Can Rough It

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Camptech Terms and Conditions

 

The customer may only return goods upon the company’s acknowledgement and agreement. The company will refuse the delivery of returning goods where it is unaware that the goods are being returned. It is the responsibility of the customer to arrange and pay the carriage costs for any goods that they are returning to the company.

The customer may incur from the company a 20% restock charge or additional carriage charges where a delivery has been refused by the customer.

The company will only credit in full for goods that have been returned and deemed fit for resale. The company has the right to make deductions from any such credits if the goods have items/parts missing or damaged, if goods are not in their original packaging, if they are deemed unfit for resale etc.

Faulty Goods

Goods will only be deemed faulty if the company, manufacturer or a representative acting on behalf of the company or the manufacturer have carried out a full and thorough inspection of such goods, whereby, the company will have the right to make the final decision. Goods will only be deemed faulty if the goods are found to be unfit for the purpose the goods are made for.

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Goods will not be considered faulty where signs of general wear and tear, negligence, abuse or any other action where the goods have been misused for the purpose the goods were meant or manufactured for.

Once deemed faulty the company shall replace/repair or reimburse the customer depending upon when the fault was reported. No reimbursements will be given if reported 30 days after purchase. The company will bear the carriage cost where a replacement is sent in exchange for the faulty goods. The company is not liable at any time for damages, injuries or loss, etc. that may occur through goods being faulty whether this be a manufacturing fault or not. The company’s decision is final in all circumstances regarding faulty goods and goods that have been returned.

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Warranty of Goods

All goods supplied by the company carry a 12 month manufacturer’s warranty; or any other period which is stipulated by the manufacturer of the goods. Moving parts such as zips are not covered by this warranty. The warranty terms outlined below apply to both your initial 12-month warranty period and any extended warranty provided through the Camptech Club membership.

At no time is the company liable or responsible for any disputes or misunderstandings between the customer and the third party with whom they have undertaken a transaction. The company shall act with no bias in any given situation. Manufacturing warranty faults must be reported within 30 days of ownership of the goods (date of purchase).

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This warranty will not cover and will be voided by non-recommend use, improper installation or physical damage. Camptech Products will not be liable for any consequential or incidental damages caused.

Your Camptech Products warranty may not be covered in all cases, such as how the product is used or where the product was purchased from. Please review the warranty and contact the manufacturer should you have any questions. Camptech Products recommend that you insure your product against storm and accidental damage - In the case of Storm Damage the product will not be covered under the warranty.

Water pooling is not covered under the Camptech Warranty as this will be classed as storm damage/weathering.

Camptech Products Limited also recommend that in the event of snow fall and during very strong winds that the product is taken down. Some areas not covered under the 12 Months Camptech Products Limited Warranty stated below:

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Misuse: Using the product beyond its intended purposes, for example, using touring and light weight awnings on permanent pitching. Camptech Products should give you years of trouble-free use, as long the product is used for the correct purpose and has been correctly maintained.

 

Awning Assembly/Installation: Camptech reserves the right to decline any warranty claims resulting from incorrect assembly or installation. If, upon request, images of the awning prior to the issue cannot be provided, we also reserve the right to reject the claim under these terms unless proven otherwise.

UV Degradation: Deterioration of fabrics can be weakened by prolonged exposure to sunlight, using the product for the intended purpose will give you long service. Unauthorised Repairs or Alterations: Without Camptech approval will make your warranty exempt.

Defects: Arising from neglect and misuse or storm damage of the products, this will not be covered under the warranty.

Wear And Tear: Some general wear and tear is to be expected with products over time, if used properly your awning should give you years of trouble-free use. All-Season Products: Have been designed for use on seasonal pitches, consequential losses of storm damage will not be covered.

Condensation: This is not a fault of the product, but due to uncontrollable atmospheric conditions.

Permanent, Seasonal, Semi-Permanent or Commercial Use: Our products are designed for touring use; they are not designed for static or commercial use, unless otherwise stated.

Reporting An Issue

If an issue arises please ask the customer to take images before you report this. The supplier will complete an inspection form and attach photos which will then be sent to Camptech, delay in reporting an issue may change the outcome of the solution. All returned parts must only be sent in a clean & dry condition. We reserve the right to reject products received wet or dirty, we will charge 20% of their trade value to dry them.

If the customer experiences a manufacturing fault this needs to be reported within 30 days of purchase.

Once all stages of the warranty procedure have been completed, the issue will be dealt with in 21 working days (peak season this could run over). Please note that we must warrant within this time scale and we cannot service products with issues  kept after this notification period. Keeping the product up after this period will affect the outcome.

These terms and conditions do not affect the consumers statutory rights.

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Dropshipping Terms and Conditions

 

1. Introduction

These Terms and Conditions govern the use of our website and the purchase of goods via our dropshipping service. By accessing our website, placing an order, or otherwise using our services, you agree to be bound by these Terms. Please read them carefully before placing any order.

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2. Definitions

• “We”, “Us”, “Our” refers to "IDS Camping and Leisure" registered in the United Kingdom.

• “You”, “Your” refers to the customer or user of our website.

• “Supplier” means the third-party manufacturer, wholesaler, or distributor that ships the goods directly to you.

• “Goods” means the products made available for purchase on our website.

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3. Basis of Dropshipping

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• We operate a dropshipping model on Outdoor Revolution Awnings and Tents and Camptech Awnings and Tents, meaning we do not hold stock.

• When you place an order, we forward it to our supplier who ships the goods directly to you.

• While we carefully select our suppliers, we cannot guarantee availability, delivery times, or product specifications beyond the information provided by the supplier.

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4. Ordering and Payment

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• All prices on our website are in GBP (£) and inclusive of UK VAT where applicable.

• Payment must be made in full before we process your order.

• We reserve the right to cancel any order where payment is not received or where the supplier cannot fulfil the order.

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5. Shipping and Delivery

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• Delivery times are estimates provided by our suppliers and may vary.

• We are not responsible for delays caused by the supplier, courier, customs, or other external factors.

• Risk in the goods passes to you upon delivery.

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6. Returns, Refunds, and Cancellations

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• As per the Consumer Contracts Regulations 2013, you have the right to cancel and return most online purchases within 14 days of receiving the goods, unless the product is exempt (e.g. personalised or perishable items).

• To return an item, you must contact us first. We will provide instructions and liaise with the supplier.

• Refunds will only be issued once the supplier confirms receipt and condition of returned goods.

• You the Customer are responsible for return shipping costs unless the item is faulty or not as described

• If the product is not faulty and is returned to the supplier, the supplier will charge an admin fee to inspect and restock the item for sale , this ranges £15-£50 depending on the size of product. 

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7. Product Descriptions and Liability

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• We make every effort to ensure product descriptions and images are accurate, but we rely on supplier-provided information.

• We are not liable for discrepancies in size, colour, or other product attributes.

• To the extent permitted by law, we exclude all liability for any indirect or consequential loss arising from use of our website or goods supplied.

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8. GDPR and Data Protection

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• We comply with the UK GDPR and Data Protection Act 2018.

• We collect and process personal data (e.g. name, address, email, phone) solely to process and deliver your order.

• Your data may be shared with third-party suppliers and couriers only where necessary for order fulfilment.

• We will never sell your data to third parties.

• You have the right to request access, correction, or deletion of your data. Requests can be made by emailing [Your Contact Email].

• For full details, please see our Privacy Policy.

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9. Intellectual Property

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All content on our website (text, images, logos, design) is owned by or licensed to us and may not be reproduced without permission.

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10. Governing Law

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These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

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⚠️ Website & Blog Safety Disclaimer

General Information

The content provided on this website, including all blog posts, guides, and articles published by IDS Camping & Leisure, is for general informational purposes only.

While we aim to ensure all information is accurate and up to date, we make no guarantees or warranties, express or implied, regarding the completeness, accuracy, reliability, suitability, or availability of any information contained on this site.

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Use of Advice & Guides

Any reliance you place on information found on this website or within our blog is strictly at your own risk.

Our blog content may include guidance on topics such as:

• Caravan and motorhome maintenance

• Equipment setup and usage

• Cleaning and care procedures

• Towing, safety, and general outdoor advice

These guides are not professional instructions and may not be suitable for all individuals, vehicles, or situations.

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Safety & Responsibility

Some activities described on this website (including those involving tools, equipment, or working at height) may carry inherent risks.

By using this website and following any advice provided:

• You accept full responsibility for your own safety

• You agree to assess your own ability, equipment, and conditions before undertaking any activity

• You acknowledge that proper precautions should always be taken

We strongly recommend seeking professional advice or assistance where appropriate.

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Limitation of Liability

To the fullest extent permitted by law, IDS Camping & Leisure shall not be liable for any loss, injury, damage, or inconvenience arising from:

• The use of information on this website

• The application of advice from our blog or guides

• Any errors or omissions in content

This includes, but is not limited to, personal injury, property damage, or financial loss.

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External Links

This website may contain links to external websites, including guidance from organisations such as the Health and Safety Executive.

We have no control over the content or availability of these sites and do not accept responsibility for them

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Privacy Policy

 

 

Last updated: 24/08/25

 

[IDS Camping and Leisure  is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you use our website or purchase from us.

 

 

 

1. Information We Collect

 

 

We may collect the following information when you use our services:

 

• Identity Data: name, title.

• Contact Data: billing address, delivery address, email address, phone number.

• Transaction Data: details of products you purchase, payment details (processed securely via third-party providers).

• Technical Data: IP address, browser type, and usage data through cookies.

 

 

 

 

2. How We Use Your Information

 

 

We process your personal data only where lawful under the UK GDPR. We may use your information to:

 

• Process and fulfil your orders.

• Arrange delivery of goods via our suppliers and couriers.

• Communicate with you about your orders, enquiries, or complaints.

• Send you marketing emails (only if you have consented).

• Improve our website, services, and customer experience.

 

 

 

 

3. Sharing Your Information

 

 

We will only share your personal data where necessary:

 

• With our suppliers (for order fulfilment in a dropshipping arrangement).

• With delivery companies (to deliver your order).

• With payment providers (to process secure payments).

• With regulators or authorities if required by law.

 

 

We will never sell or rent your personal data to third parties.

 

 

 

4. Data Retention

 

 

We retain your personal data only as long as necessary:

 

• Order records are usually kept for 6 years to comply with HMRC and consumer law.

• Marketing data will be retained until you withdraw your consent.

 

 

 

 

5. Your Rights

 

 

Under the UK GDPR, you have the following rights:

 

• Right to access – request a copy of the data we hold about you.

• Right to rectification – request corrections if data is inaccurate.

• Right to erasure – request deletion of your data where legally possible.

• Right to restrict processing – limit how we use your data.

• Right to data portability – request transfer of your data to another service.

• Right to object – stop us from processing your data for direct marketing.

 

 

To exercise these rights, contact us at: [Your Contact Email].

 

 

 

6. Security

 

 

We implement appropriate security measures to protect your personal data. However, no online transmission or storage system can be guaranteed to be 100% secure.

 

 

 

7. Cookies

 

 

Our website uses cookies to improve user experience and track website performance. For details, please see our [Cookie Policy].

 

Cookie Policy

 

 

Last updated:24/08/25

 

This Cookie Policy explains how [Your Business Name] (“we”, “us”, “our”) uses cookies and similar technologies on our website. By using our site, you consent to the use of cookies as outlined in this policy.

 

 

 

1. What Are Cookies?

 

 

Cookies are small text files placed on your device (computer, tablet, or smartphone) when you visit a website. They help websites function properly, improve user experience, and provide information to website owners.

 

 

 

2. Types of Cookies We Use

 

 

We use the following categories of cookies:

 

1. Strictly Necessary Cookies

    

   • Required for the website to function (e.g. shopping basket, checkout process).

   • These cannot be switched off.

    

2. Performance / Analytics Cookies

    

   • Collect information about how visitors use our site (e.g. pages visited, time spent).

   • We use this data to improve website performance.

    

3. Functional Cookies

    

   • Remember your preferences (e.g. login details, language settings).

   • Enhance personalisation and convenience.

    

4. Targeting / Advertising Cookies

    

   • Track browsing activity to deliver relevant adverts.

   • May be set by us or third-party services (e.g. Google, Facebook).

    

 

 

 

 

3. Third-Party Cookies

 

 

Some cookies are set by third-party providers (such as Google Analytics, social media platforms, or advertising networks). These third parties may use cookies to track your online activity outside our website.

 

 

 

4. Managing Cookies

 

 

When you first visit our website, you will be asked to consent to or reject non-essential cookies through our cookie banner.

 

You can also manage cookies through your browser settings:

 

• Google Chrome: Manage cookies

• Safari: Manage cookies

• Firefox: Manage cookies

• Microsoft Edge: Manage cookies

 

 

Please note: Disabling cookies may affect the functionality of our website.

 

 

 

5. Updates to This Policy

 

 

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our practices. The updated version will be posted on this page with the revised date.

 

 

8. Contact Us

 

 

If you have any questions or concerns about this Privacy Policy, please contact us at:

 

[Your Business Name]

[Your Business Address]

Email: [Your Contact Email]

 

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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Discounts

All our Discount codes are for products under £200. Due to Paypal and credit card charges anything above this amount do not have access to this discount code.

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Returns

If you simply change your mind, we are happy to accept returned products for refund within 30 days, provided they are returned to us in perfect condition with the original packaging (also in perfect condition), tags, labels and accessories. Items returned damaged, or in damaged packaging, cannot be refunded in full, a discretionary charge will be taken.

Unwanted items must be returned at your own cost, we suggest always using a tracked postage service for smaller items, or for larger items, a courier service such as Royal Mail

 

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Should any of our products fall below the high standards we expect, please return them within 30 days with your receipt and we will happily exchange or refund them. 

Exchange products under these circumstances will be delivered free of charge. 

 

Please ensure you enclose a copy of your original invoice and a note to let us know why your item is being returned. Please then send your item to the address below.

IDS Camping & Leisure

214 Sidbury Circular Rd

Tidworth

SP97EX

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Resolving issues and disputes

Should you be unhappy in any way with the Website, your purchase, your goods or any part of IDS Leisure service, please do not hesitate to contact us at idsleisure@outlook.com . We will endeavour to resolve any concerns or difficulties with you in good faith.

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Data Protection Act (1998) & Privacy Policy

IDS Camping & Leisure is registered as IDS Leisure  with the UK Information Commissioner’s Office as required under the Data Protection Act (1998).  We collect our customers’ names, addresses, e-mail addresses and contact telephone numbers.  These we use to enable us to communicate with customers regarding orders, to deliver goods they have purchased, and to resolve any queries we may have with orders.  We also communicate special offers via e-mail, but customers can opt out of e-mail marketing at any time, by request. We do not use our customers’ personal information for any other purpose and we do not share our customers’ information with any third party.

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TERMS AND CONDITIONS FOR USE OF THE WEBSITE(www.idsleisure.co.uk).

This site is solely for the use of customers wishing to purchase goods for sale from IDS Leisure online shop.  Your use of this site and any purchases you make through this website are made under these terms and conditions and on the understanding that you agreed to be bound by these terms and conditions. 

In these Terms and Conditions “we, our, us” refers to IDS Leisure or IDS Camping & Leisure