Terms & Conditions

To make an online purchase

For each item you wish to purchase, simply add the item to your shopping cart whilst you are viewing it, specifying how many of the item you would like. At any stage in the shopping process, you can go to your cart and review what you have gathered, change item quantities, decide to remove something from your cart, as you wish. Delivery charges are based on the weight of the items purchased and will be shown next to the total price of the goods in your cart. When you are ready, select the checkout option, select your prefered shipment and payment methods and provide your payment details. Our payment providers Sumup and Paypal accept Visa, Mastercard, Switch, Solo, Delta, Electron, Visa Debit for on-line purchases if you do not receive an order number this means the transaction has not been made and the order can not be fulfilled, please contact us if this arises and we will contact our payment provider(s) and rase a case. Please note we do not add a transaction fee for your use of any of these payment methods.

Credit and Debit Card Security

All card details are handled securely and in full compliance with the payment card industry’s data security standard by our Payment providers Sumup and Paypal. All card security details are protected carefully whilst within our payment providers control, no card security details are ever allowed out of our control, no card security details are retained beyond the time needed to effect your payment, and any card security details that might have been written down as we process your payment will be shredded promptly. We provide each customer with the customer copy of the payment receipt and retain the merchant copy, as we are required to do by the payment card industry, in case there are any questions relating to the payment transaction. The merchant copy does not include any details that would compromise the security of your credit or debit card.

Delivery commitment

We aim to dispatch all goods purchased either the same or next business day. We aim to use recycled packaging where possible, and reduce our plastic use. Please allow a reasonable amount of time for your goods to arrive once dispatched according to the delivery method you have selected. If you do not receive your goods within the expected period, please contact us and we will endeavour to locate your goods. Whilst we use only reliable shippers to convey goods to customers, occasionally goods can get delayed or misplaced by the shipper. If any goods are lost by the shipper we can replace your products for you only if Signed For was selected at checkout. If you do not pay for Signed for Delivery with your purchase, we cannot be held responsible for lost items in the post because we cannot ourselves receive compensation. Due to Parcels going missing at Business and Retail Premises we longer accept responsibility for Signed For 1st or 2nd class delivery when the address is a Business/Retail address.

Dropshipping

Dropshipping Terms and Conditions

1. Introduction

These Terms and Conditions govern the use of our website and the purchase of goods via our dropshipping service. By accessing our website, placing an order, or otherwise using our services, you agree to be bound by these Terms. Please read them carefully before placing any order.

2. Definitions

“We”, “Us”, “Our” refers to "IDS Camping and Leisure" registered in the United Kingdom.
“You”, “Your” refers to the customer or user of our website.
“Supplier” means the third-party manufacturer, wholesaler, or distributor that ships the goods directly to you.
“Goods” means the products made available for purchase on our website.

3. Basis of Dropshipping

We operate a dropshipping model on Outdoor Revolution Awnings and Tents, meaning we do not hold stock.
When you place an order, we forward it to our supplier who ships the goods directly to you.
While we carefully select our suppliers, we cannot guarantee availability, delivery times, or product specifications beyond the information provided by the supplier.

4. Ordering and Payment

All prices on our website are in GBP (£) and inclusive of UK VAT where applicable.
Payment must be made in full before we process your order.
We reserve the right to cancel any order where payment is not received or where the supplier cannot fulfil the order.

5. Shipping and Delivery

Delivery times are estimates provided by our suppliers and may vary.
We are not responsible for delays caused by the supplier, courier, customs, or other external factors.
Risk in the goods passes to you upon delivery.

6. Returns, Refunds, and Cancellations

As per the Consumer Contracts Regulations 2013, you have the right to cancel most online purchases within 14 days of receiving the goods, unless the product is exempt (e.g. personalised or perishable items).
To return an item, you must contact us first. We will provide instructions and liaise with the supplier.
Refunds will only be issued once the supplier confirms receipt and condition of returned goods.
You are responsible for return shipping costs unless the item is faulty or not as described.

7. Product Descriptions and Liability

We make every effort to ensure product descriptions and images are accurate, but we rely on supplier-provided information.
We are not liable for discrepancies in size, colour, or other product attributes.
To the extent permitted by law, we exclude all liability for any indirect or consequential loss arising from use of our website or goods supplied.

8. GDPR and Data Protection

We comply with the UK GDPR and Data Protection Act 2018.
We collect and process personal data (e.g. name, address, email, phone) solely to process and deliver your order.
Your data may be shared with third-party suppliers and couriers only where necessary for order fulfilment.
We will never sell your data to third parties.
You have the right to request access, correction, or deletion of your data. Requests can be made by emailing [Your Contact Email].
For full details, please see our Privacy Policy.

9. Intellectual Property

All content on our website (text, images, logos, design) is owned by or licensed to us and may not be reproduced without permission.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

Privacy Policy

Last updated: 24/08/25

[IDS Camping and Leisure is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you use our website or purchase from us.

1. Information We Collect

We may collect the following information when you use our services:

Identity Data: name, title.
Contact Data: billing address, delivery address, email address, phone number.
Transaction Data: details of products you purchase, payment details (processed securely via third-party providers).
Technical Data: IP address, browser type, and usage data through cookies.

2. How We Use Your Information

We process your personal data only where lawful under the UK GDPR. We may use your information to:

Process and fulfil your orders.
Arrange delivery of goods via our suppliers and couriers.
Communicate with you about your orders, enquiries, or complaints.
Send you marketing emails (only if you have consented).
Improve our website, services, and customer experience.

3. Sharing Your Information

We will only share your personal data where necessary:

With our suppliers (for order fulfilment in a dropshipping arrangement).
With delivery companies (to deliver your order).
With payment providers (to process secure payments).
With regulators or authorities if required by law.

We will never sell or rent your personal data to third parties.

4. Data Retention

We retain your personal data only as long as necessary:

Order records are usually kept for 6 years to comply with HMRC and consumer law.
Marketing data will be retained until you withdraw your consent.

5. Your Rights

Under the UK GDPR, you have the following rights:

Right to access – request a copy of the data we hold about you.
Right to rectification – request corrections if data is inaccurate.
Right to erasure – request deletion of your data where legally possible.
Right to restrict processing – limit how we use your data.
Right to data portability – request transfer of your data to another service.
Right to object – stop us from processing your data for direct marketing.

To exercise these rights, contact us at: [Your Contact Email].

6. Security

We implement appropriate security measures to protect your personal data. However, no online transmission or storage system can be guaranteed to be 100% secure.

7. Cookies

Our website uses cookies to improve user experience and track website performance. For details, please see our [Cookie Policy].

Cookie Policy

Last updated:24/08/25

This Cookie Policy explains how [Your Business Name] (“we”, “us”, “our”) uses cookies and similar technologies on our website. By using our site, you consent to the use of cookies as outlined in this policy.

1. What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or smartphone) when you visit a website. They help websites function properly, improve user experience, and provide information to website owners.

2. Types of Cookies We Use

We use the following categories of cookies:

Strictly Necessary Cookies
- Required for the website to function (e.g. shopping basket, checkout process).
- These cannot be switched off.
Performance / Analytics Cookies
- Collect information about how visitors use our site (e.g. pages visited, time spent).
- We use this data to improve website performance.
Functional Cookies
- Remember your preferences (e.g. login details, language settings).
- Enhance personalisation and convenience.
Targeting / Advertising Cookies
- Track browsing activity to deliver relevant adverts.
- May be set by us or third-party services (e.g. Google, Facebook).

3. Third-Party Cookies

Some cookies are set by third-party providers (such as Google Analytics, social media platforms, or advertising networks). These third parties may use cookies to track your online activity outside our website.

4. Managing Cookies

When you first visit our website, you will be asked to consent to or reject non-essential cookies through our cookie banner.

You can also manage cookies through your browser settings:

Google Chrome: Manage cookies
Safari: Manage cookies
Firefox: Manage cookies
Microsoft Edge: Manage cookies

Please note: Disabling cookies may affect the functionality of our website.

5. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our practices. The updated version will be posted on this page with the revised date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

[Your Business Name]

[Your Business Address]

Email: [Your Contact Email]

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Returns

If you simply change your mind, we are happy to accept returned products for refund within 30 days, provided they are returned to us in perfect condition with the original packaging (also in perfect condition), tags, labels and accessories. Items returned damaged, or in damaged packaging, cannot be refunded in full, a discretionary charge will be taken.

Unwanted items must be returned at your own cost, we suggest always using a tracked postage service for smaller items, or for larger items, a courier service such as Royal Mail

Should any of our products fall below the high standards we expect, please return them within 30 days with your receipt and we will happily exchange or refund them.

Exchange products under these circumstances will be delivered free of charge.

Please ensure you enclose a copy of your original invoice and a note to let us know why your item is being returned. Please then send your item to the address below.

IDS Camping & Leisure

214 Sidbury Circular Rd

Tidworth

SP97EX

Resolving issues and disputes

Should you be unhappy in any way with the Website, your purchase, your goods or any part of IDS Leisure service, please do not hesitate to contact us at idsleisure@outlook.com . We will endeavour to resolve any concerns or difficulties with you in good faith.

Data Protection Act (1998) & Privacy Policy

IDS Camping & Leisure is registered as IDS Leisure with the UK Information Commissioner’s Office as required under the Data Protection Act (1998). We collect our customers’ names, addresses, e-mail addresses and contact telephone numbers. These we use to enable us to communicate with customers regarding orders, to deliver goods they have purchased, and to resolve any queries we may have with orders. We also communicate special offers via e-mail, but customers can opt out of e-mail marketing at any time, by request. We do not use our customers’ personal information for any other purpose and we do not share our customers’ information with any third party.

TERMS AND CONDITIONS FOR USE OF THE WEBSITE(www.idsleisure.co.uk).

This site is solely for the use of customers wishing to purchase goods for sale from IDS Leisure online shop. Your use of this site and any purchases you make through this website are made under these terms and conditions and on the understanding that you agreed to be bound by these terms and conditions.

In these Terms and Conditions “we, our, us” refers to IDS Leisure or IDS Camping & Leisure